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Frequently Asked Questions

Shipping & Delivery

A: We currently ship to Canada 🇨🇦 and the USA 🇺🇸 only.

A: Delivery times vary depending on the product source:

  • Print-on-demand items: produced and shipped within a few days of ordering
  • Dropshipped items: shipped from our supplier warehouse, typically arriving within 7–15 business days

You'll receive a tracking number by email once your order ships.

A: Yes — once your order ships, you'll receive a tracking link via email.

A: Some of our products are made-to-order or sourced directly to ensure quality, which can take a little longer than items sitting in a local warehouse — but it's worth the wait!

Orders & Changes

A: Address changes cannot be made directly through our website. Please email us at mydollarshine@gmail.com within 24 hours placing your order. Once an order enters processing, we cannot guarantee changes.

A: Orders cannot be canceled directly through our website. Please email us at mydollarshine@gmail.com of purchase. Once an order has entered processing or shipped, we are unable to cancel it.

A: Email us immediately at mydollarshine@gmail.com with your order number, and we'll do our best to help before it ships.

Returns & Refunds

A: Once your return/refund is approved, we process it within 3–5 business days. It may then take an additional 5–10 business days to appear on your bank or card statement, depending on your bank.

A: Custom or made-to-order items are final sale unless they arrive damaged or defective.

Payment & Security

A: We accept all major payment methods supported at checkout, including credit/debit cards and other options shown at checkout.

A: Yes — all transactions are processed securely through Shopify's encrypted checkout system. We never see or store your full card details.

Contact Us

A: Email us anytime at mydollarshine@gmail.com. We typically respond within 24 hours.