CONTACT US — DOLLAR SHINE
We would love to hear from you! Whether you have a question about your order, need help with a product, or just want to say hello — we are here and happy to help.
Get in Touch
Store Name: Dollar Shine
Email Address: mydollarshine@gmail.com
Website: www.dollarshine.ca
Business Location: Ontario, Canada
Response Time: Business Hours
All times are Eastern Standard Time (EST). Emails received outside business hours will be answered the next business day.
How to Contact Us
The best and fastest way to reach us is by email at mydollarshine@gmail.com
When emailing us please include:
• Your full name
• Your order number (if applicable)
• A clear description of your question or issue
• Photos if your inquiry is about a damaged or incorrect item
This helps us resolve your issue as quickly as possible.
Order Issues & Support
For common order inquiries please use the subject lines below when emailing us so we can prioritize your request:
• Order status: Order Status — #[your order number]
• Damaged or wrong item: Refund Request — #[your order number]
• Cancel an order: Cancel Order — #[your order number]
• Shipping question: Shipping Inquiry — #[your order number]
• General question: General Inquiry — [your question topic]
Frequently Asked Questions
Before reaching out you may find a quick answer here:
• Where is my order? — Check your email for a tracking number. Allow 2–5 business days for production before shipment.
• Can I change my order? — Changes are only possible within 24 hours of placing your order. Email us immediately.
• Can I return my order? — All sales are final. We replace or refund defective, damaged, or incorrect items only. See our Refund Policy.
• How long does shipping take? — USA: 5–12 business days. Canada: 7–15 business days after production.
• Is shipping free? — Yes! We offer free standard shipping to the USA and Canada on all orders.
• I ordered the wrong size — what do I do? — Contact us within 7 days. We offer store credit only for wrong size orders.
No Physical Storefront
Dollar Shine is an online-only store. We do not have a physical retail location or walk-in address. All orders are placed through our website at www.dollarshine.ca and fulfilled directly to your door by our fulfillment partners.
We appreciate your business and thank you for shopping with Dollar Shine! 🌟
© 2025 Dollar Shine. All rights reserved. — www.dollarshine.ca