Shipping policy
Effective Date: June 7, 2025
Website: www.dollarshine.ca
Email: mydollarshine@gmail.com
Thank you for shopping with Dollar Shine! We offer FREE shipping on all orders to the United States and Canada. Please read this policy carefully so you know exactly what to expect when you place an order with us.
1. How Our Store Works
Dollar Shine is an online dropshipping store. This means:
• We do not hold physical inventory in a warehouse.
• Every order is sent directly to our trusted fulfillment and manufacturing partners who produce and ship your item straight to your door.
• Some products are custom made specifically for your order after you purchase.
• Shipping originates from our fulfillment partners' centers which may be located in various locations.
This policy applies to all products sold through Dollar Shine regardless of which fulfillment partner or supplier processes your order — now or in the future.
2. Free Shipping FREE
Dollar Shine offers FREE standard shipping on all orders shipped to the United States and Canada. No minimum order value required — free shipping is applied automatically at checkout for all customers in these regions.
Expedited or express shipping options, if available, may incur an additional charge which will be shown clearly at checkout before you complete your purchase.
3. Production Time
Before your order ships it goes through a fulfillment and production process. Please allow the following before your order is dispatched:
• Standard products: 2–5 business days
• Custom or print-on-demand products: 3–7 business days
• Peak seasons (holidays, sales events): up to 10 business days
Production time is separate from shipping time.
4. Estimated Delivery Times
Once your order has been produced and dispatched, estimated delivery times are:
These are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, the fulfillment center processing your order, the shipping carrier, and any customs or postal delays.
5. Shipping Carriers
Orders are shipped via trusted major carriers including but not limited to USPS, FedEx, UPS, DHL, Canada Post, and other regional carriers. The carrier is selected automatically based on your location, the product type, and the fulfillment center processing your order. Dollar Shine does not guarantee the use of any specific carrier.
6. Order Tracking
Once your order has shipped you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website.
• Please allow 24–48 hours after receiving your tracking number for it to become active in the carrier's system.
• If you have not received a tracking email within 10 business days of placing your order please contact us at mydollarshine@gmail.com
7. Incorrect Shipping Address
Please double-check your full shipping address before completing your order. Dollar Shine is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
• If you notice an error in your address contact us immediately at mydollarshine@gmail.com
• Include your order number and the correct address
• Address changes are only possible within 24 hours of placing your order before it enters production or fulfillment
• Once your order is in production or shipped we cannot redirect or change the delivery address
8. Lost or Stolen Packages
If your tracking information shows your package was delivered but you have not received it:
• Check with neighbors or other people at your address
• Check around your property — porch, mailbox, side doors, building reception
• Wait 2–3 business days as carriers sometimes mark packages as delivered slightly early
• Contact the shipping carrier directly with your tracking number
• If still unresolved contact us at mydollarshine@gmail.com and we will do our best to help
Dollar Shine is not responsible for packages that are confirmed as delivered by the carrier or for packages stolen after delivery. We recommend providing a secure and monitored delivery address.
9. Delayed Packages
Occasionally shipments may be delayed due to circumstances beyond our control. If your package has not arrived within the estimated delivery window:
• First check your tracking link for the latest updates
• Allow an extra 5–7 business days before contacting us
• If tracking shows no movement for more than 15 business days contact us at mydollarshine@gmail.com and we will open an investigation
10. Delays Outside Our Control
Dollar Shine is not responsible for shipping delays caused by:
• Severe weather, natural disasters, or acts of God
• High-volume shipping periods such as holidays or major sales events
• Carrier backlogs or operational disruptions
• Supply chain or production delays at fulfillment centers
• Postal service disruptions in your country or region
We appreciate your patience and understanding in these situations. We will always do our best to keep you informed.
11. Order Cancellations
Orders can only be cancelled within 24 hours of placement before they are sent to our fulfillment partners for production or shipping. Once in production cancellations are not possible as your item is already being made or prepared for dispatch.
To cancel an order contact us immediately at mydollarshine@gmail.com with your order number and the subject line: Cancel Order — #[your order number]
12. Multiple Items in One Order
If you order multiple products in one order please be aware:
• Items may be fulfilled by different fulfillment partners and shipped separately
• You may receive multiple tracking numbers for one order
• Items may arrive on different days — this is normal and not an error
• There is no additional shipping charge for split shipments
13. Changes to This Policy
Dollar Shine reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our store after changes are posted means you accept the updated policy.
This policy applies to all products sold through Dollar Shine regardless of which fulfillment partner, supplier, or platform is used to ship your order — now or in the future.
14. Contact Us
Have a question about your shipment or this policy? We are here to help!
📍 Change of Shipping Address
Once an order is placed, you will not be able to change the shipping address yourself. If you need to update your address, please email us at mydollarshine@gmail.com within 1-2 hours of placing your order. We cannot guarantee changes once the order has started processing or shipped.
❌ Cancel an Order
Orders cannot be canceled directly through our website. If you'd like to cancel your order, please email us at mydollarshine@gmail.com within 1-2 hours of purchase. Once an order has entered processing or has shipped, we are unable to cancel it.
Dollar Shine
Website: www.dollarshine.ca
Email: mydollarshine@gmail.com
Response time: 1–3 business days
© 2025 Dollar Shine. All rights reserved. — www.dollarshine.ca