Return & Refund Policy
Effective Date: June 7, 2025
Website: www.dollarshine.ca
Email: mydollarshine@gmail.com
At Dollar Shine we care about every customer and every order. Please read this policy carefully before making a purchase. By placing an order you agree to the terms of this policy.
1. How Our Store Works
Dollar Shine is an online dropshipping store. This means:
• We do not hold physical inventory in a warehouse.
• Every order is fulfilled and shipped directly to you by our trusted fulfillment and manufacturing partners.
• Some products are custom made specifically for your order after you purchase.
• Because of this, our return process is different from a traditional retail store.
2. All Sales Are Final
Due to the nature of our dropshipping business model, all sales are final. We do not accept returns or exchanges for:
• Change of mind or buyer's remorse
• Incorrect size, colour, or style selected by the customer
• Products that have been used, worn, or washed
• Items returned without prior written approval from Dollar Shine
• Minor colour or print variations due to screen display differences or manufacturing tolerances
We strongly recommend reviewing all product descriptions, size guides, and images carefully before placing your order.
3. When We Will Refund or Replace
We will offer a free replacement or full refund if your order meets any of the following conditions:
• The item was defective or not working as described
• The wrong item was sent — wrong product, wrong design, or wrong colour
• The item was significantly different from what was shown on our store
• The package was lost in transit and never delivered
• The item had a clear manufacturing or production error
These conditions apply to all products in our store regardless of which fulfillment partner handled your order.
4. How to Request a Refund or Replacement
If your order qualifies under Section 3, here is how to contact us:
• Email us at mydollarshine@gmail.com within 7 days of receiving your order
• Use the subject line: Refund Request — Order #[your order number]
• Include your full name and order number
• Attach clear photos or a short video clearly showing the issue
• Briefly describe what the problem is
We will review your request and respond within 1–3 business days.
5. No Return Shipping Required
In most cases you do not need to ship anything back to us. Because our products are fulfilled directly by manufacturing and fulfillment partners, there is no return address for customers to send items to.
• For damaged, defective, or wrong items — photo or video proof is all we need
• We handle all disputes with our fulfillment partners on your behalf
• You keep the item — no need to send it back
The only exception is if we specifically request a return in writing, in which case we will provide full instructions and cover the return shipping cost.
6. Refund & Resolution Options
Once your request is approved we will offer one of the following resolutions depending on the situation:
• Free replacement — we reship the correct or undamaged item at no cost to you
• Full refund — refunded to your original payment method
• Store credit — credited to your Dollar Shine account for future purchases
For damaged, defective, or wrong items — you choose between a replacement or refund. For wrong size ordered by customer — store credit only.
Refunds to original payment method are processed within 5–10 business days depending on your bank or card provider.
7. Wrong Size Ordered by Customer
If you ordered the wrong size please note:
• We offer store credit only for wrong size orders
• Store credit is equal to the value of the item purchased
• We do not offer free replacements or cash refunds for sizing mistakes
• Always check our size guide before ordering
8. Order Cancellations
You may cancel your order within 24 hours of placing it — before it is sent to our fulfillment partners for processing. After 24 hours your order is already in production or shipping and cannot be cancelled.
To cancel email us immediately at mydollarshine@gmail.com with your order number and the subject line: Cancel Order — #[your order number]
9. Lost or Stolen Packages
If your tracking shows delivered but you have not received your package:
• Check with neighbors or other people at your address
• Check around your property — porches, mailboxes, side doors
• Wait 2–3 business days as carriers sometimes mark delivered early
• Contact the shipping carrier directly with your tracking number
• If still unresolved contact us at mydollarshine@gmail.com and we will investigate
Dollar Shine is not responsible for packages stolen after confirmed delivery. We recommend providing a secure delivery address when placing your order.
10. Delayed Packages
Since our products ship from fulfillment centers, delivery times may vary. If your package is delayed beyond the estimated delivery window:
• First check your tracking link for updates
• Allow an extra 5–7 business days before contacting us
• If tracking shows no movement for more than 15 days contact us at mydollarshine@gmail.com
We will open an investigation with our fulfillment partner and resolve the issue as quickly as possible.
11. Items Not Covered by This Policy
The following situations are not eligible for a refund or replacement:
• Change of mind after purchase
• Wrong size, colour, or product selected by customer
• Items damaged by customer misuse, improper care, or washing
• Requests made after 7 days of confirmed delivery
• Minor colour differences due to screen or monitor settings
• Minor variations in print or product that fall within normal manufacturing standards
• Packages delayed due to customs, weather, or carrier issues outside our control
12. Late or Missing Refunds
If you have not received your approved refund after 10 business days:
• Check your bank account or card statement again
• Contact your bank or card provider — processing times vary
• If still not received after 10 business days contact us at mydollarshine@gmail.com
13. Changes to This Policy
Dollar Shine reserves the right to update or modify this Refund and Return Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our store after changes are posted means you accept the updated policy.
This policy covers all products sold through Dollar Shine regardless of which fulfillment partner, supplier, or platform is used to fulfill your order — now or in the future.
14. Contact Us
For any refund, return, or order issue please reach out — we are here to help:
Dollar Shine
Website: www.dollarshine.ca
Email: mydollarshine@gmail.com
Response time: 1–3 business days
© 2025 Dollar Shine. All rights reserved. — www.dollarshine.ca